The Power of the Telephone – Leeds


22nd January 2020 9:30 am - 12:30 pm

The Power of the Telephone – Leeds

Wednesday 22 January 2020, 09:30 – 12:30pm

Every business uses the telephone (even if you are running your new business or pre-launch business idea on a mobile network). This interactive, and highly effective workshop looks at managing in-bound call handling to deliver a professional first impression, through to how you extract sales potential from the call. Are you maximising the sales potential of every inbound enquiry?

What about those outbound calls – from researching and prospecting for new business, to following up new connections, chasing those quotes and proposals and maintain interest throughout the sales cycle? Don’t fall into the trap of just sending emails and using social media and thinking you are “selling”. The telephone remains an effective tool in any business.


  • Customer Expectations on Inbound Calls
  • Creating an Active Conversation
  • The Power of the Question
  • Open Listening Techniques
  • Controlling the Conversation
  • Agreeing a Close or Next Steps
  • Preparing for Outbound Call Success
  • Knowing What Is of Value on a Call
  • Creating an Effective Call “Script”
  • Handling Barriers & Overcoming Objections
  • The Power of Call Notes
  • Closing the Deal

If you want to harness the power and impact of the telephone to develop and grow your business, you cannot afford to miss this game-changing workshop.


Ambition Leeds,

City Exchange

6th Floor



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This workshop is being delivered by Nick Bramley from Impactus Group.

The AD:VENTURE programme delivers ERDF funded growth support to existing businesses in their first 3 years of trading and for people planning to start a business within the Leeds City Region.

The AD:VENTURE programme is supported by the 2014 – 2020 European Regional Development Fund.